Thomson Reuters Hiring Customer Success Executive, Salary Upto Rs 22000

Thomson Reuters Hiring Customer Success Executive At Hyderabad Location For Candidates Who Have Completed Education In BE/ B.Tech/ B.Sc/ BCA Branches Are Eligible To Apply. 

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Thomson Reuters Hiring Customer Success Executive

Company NameThomson Reuters
Name Of PostCustomer Success Executive
No Of PostNot Mentioned
Who Can Apply ?BE/ B.Tech/ B.Sc/ BCA
Which Batch Students Eligible2022/2023 Batch
Job LocationBengaluru
SalaryAs Per Company Standards
Application ModeOnline
Last Date To ApplyNot Mentioned

Job Description

  • Closes renewals and simple upsell opportunities for assigned accounts and/ or geography 
  • Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options) 
  • Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth 
  • Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives 
  • Identifies the best virtual channel for engagement with customers 
  • Supports in developing and executing account and / or territory growth strategies 
  • Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close 
  • Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory 
  • Handles all escalations from Digital chat Assists  
  • Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers. 
  • Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity 
  • KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios 
  • Revenue $ and growth  
  • Renewal / retention rate (%) 
  • Customer Satisfaction / Net Promoter Score  
  • Qualified leads passed to sales (#)  
  • Product usage % 

Job Requirements

  • Degree-level education or Bachelor’s degree equivalent  
  • Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology 
  • 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation 

How To Apply For Thomson Reuters Customer Success Executive Jobs 2023

  • Step 1 : Eligible Candidates Apply This Drive Online By Below Link
  • Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
  • Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
To Apply Thomson Reuters Customer Success Executive JobsClick Here

Note : Apply The Job Before Link Expires.

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