Thomson Reuters Hiring Customer Success Executive At Hyderabad Location For Candidates Who Have Completed Education In BE/ B.Tech/ B.Sc/ BCA Branches Are Eligible To Apply.
| WhatsApp / Instagram Job Alert | Must Join Here |
| Telegram Job Alert | Must Join Here |
| Linkedin Job Alert | Must Join Here |
| Google Job Alert | Must Join Here |
Thomson Reuters Hiring Customer Success Executive
| Company Name | Thomson Reuters |
| Name Of Post | Customer Success Executive |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech/ B.Sc/ BCA |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Bengaluru |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.thomsonreuters.com |
Job Description
- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography
- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)
- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth
- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives
- Identifies the best virtual channel for engagement with customers
- Supports in developing and executing account and / or territory growth strategies
- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory
- Handles all escalations from Digital chat Assists
- Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.
- Utilizes tools like trigger-based, auto-renewals engine, 24×7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity
- KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios
- Revenue $ and growth
- Renewal / retention rate (%)
- Customer Satisfaction / Net Promoter Score
- Qualified leads passed to sales (#)
- Product usage %
Job Requirements
- Degree-level education or Bachelor’s degree equivalent
- Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology
- 0 – 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementation
How To Apply For Thomson Reuters Customer Success Executive Jobs 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply Thomson Reuters Customer Success Executive Jobs | Click Here |
Note : Apply The Job Before Link Expires.
I Hope This Article Will Help You, If You Liked This Article, Then Please Share To Your Friends. You Can Also Ask Your Doubts On Below Comment Form. Thank You
