Teleperformance Hiring Customer Service Associate, Salary Upto Rs 4.25 LPA

Teleperformance Hiring Customer Service Associate At Mumbai Location For Candidates Who Have Completed Education In Arts and Science ( B.Sc, B.Com, BA, BBA, Any Degree ) Branches Are Eligible To Apply. Here You Can Find The Teleperformance Recruitment Educational Qualification, Salary, Selection Process, Interview Details.

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Teleperformance Hiring Customer Service Associate

Company NameTeleperformance
Name Of PostCustomer Service Associate
Who Can Apply ?B.Sc, B.Com, BA, BBA, Any Degree
Which Batch Students Eligible2021/2022/2023 Batch
Job LocationMumbai
SalaryAs Per Company Standards
Application ModeOnline
Last Date To ApplyNot Mentioned

Job Responsibilities

  • Agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. This means they will need the ability to work through several problems simultaneously to be effective.
  • Responding efficiently and accurately to customer, explaining possible solutions, and ensuring that clients feel supported and valued

Roles and Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
  • Make decisions according to the defined Policies and Procedures with High level of accuracy
  • Responsible to deliver high quality and productivity results that meet the identified targets.
  • Strong ability to multitask and take fast decisions independently
  • Maintains composure and patience with customers
  • Energetic, friendly and approachable individuals who that understand the importance of great customer service
  • Correctly follow Flows and implement different quality standards/definition documents
  • Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.

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Job Requirements

As a customer service associate, there are several key skills that are important to possess. These skills include:

  • Communication: The ability to communicate effectively with customers through various channels (e.g. phone, email, chat) is essential. You should be able to listen actively to customers’ needs, empathize with their concerns, and provide clear and concise responses.
  • Problem-solving: As a customer service associate, you’ll encounter a variety of customer issues and complaints. You should be able to analyze the problem, gather relevant information, and provide an appropriate solution.
  • Patience: Customers may be frustrated or upset when they contact customer service. It’s important to remain patient, calm, and professional, even in difficult situations.
  • Attention to detail: Accurate record-keeping and attention to detail are important for tracking customer issues and ensuring follow-up.
  • Time management: Being able to prioritize and manage your time effectively is important when handling multiple customer inquiries simultaneously.
  • Product knowledge: Understanding the products or services offered by your company is important for providing accurate information and resolving issues.
  • Empathy: Showing empathy towards customers and understanding their perspective can help build rapport and trust, and lead to a more positive customer experience.
  • Adaptability: Being adaptable to different situations and customer needs is important in providing excellent customer service.
  • Positive attitude: A positive attitude can help create a positive customer experience, even in difficult situations.
  • Teamwork: Collaborating with other customer service associates and departments to resolve customer issues can help ensure a consistent and positive customer experience.

How To Apply For Teleperformance Customer Service Associate Jobs 2023

  • Step 1 : Eligible Candidates Apply This Job By Below Link
  • Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
  • Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
To Apply Teleperformance Customer Service Associate JobsClick Here

Note : Apply The Job Before Link Expires.

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