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NovelVox Off Campus Drive 2021 – Off Campus Jobs, Walk-In Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : NovelVox company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE / B.Tech , ME / M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check NovelVox address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
NovelVox Off Campus Drive 2021 Details :
Company Profile : NovelVox
NovelVox has been providing Contact Centre Optimization Software Solutions to prominent names in the banking and finance, telecom, IT and government sectors since 2008. Our relentless, exclusive focus on providing innovative, unified communications and contact centre technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact centre business intelligence. With customer base spread across USA, Europe, Canada, Asia and Middle East we have sales office in Delhi, India, Maryland US and London UK. We have R&D office in Faridabad, Haryana, India. NovelVox is 12 years young technical savvy company with proven record of delivering world class software products in over 20 countries.
Company Website : www.novelvox.com
Job Position : Technical Support
Job Location : Faridabad, Noida
Qualification : BE/B.Tech/B.Sc/BCA
Experience : 0 - 1 Years
Salary : As Per Company Standards
Eligibility Criteria For NovelVox Jobs 2021 :
- Educational Qualification: BE/B.Tech/B.Sc/BCA
- 60% or 6.5 GPA and above throughout without any running backlogs
- 2020/2021 graduates
Job Description For NovelVox Jobs 2021 :
- Deliver service and support to end-users by handling and resolving customer complaints.
- Performs configuration; deployment; testing; maintenance; monitoring and trouble-shooting
- Perform software product installation and document installation configurations in checklists and diagrams
- Efficient dealing of complaints to completion and enabling satisfaction of customer.
- Interact with customers to provide information in response to queries, concerns,
- and requests about products and services.
- Identify and escalate priority issues as per client specifications.
- Documenting all calls accurately with regards to Customer queries.
- Provides answers to clients by identifying problems & guiding them through
- corrective steps.
- Improves system performance by identifying problems, recommending changes.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Direct requests and unresolved issues to the designated resource.
- Communicate and coordinate with internal departments.
- Prioritizing and managing multiple open cases at a time.
- Monitor the system until the project is completely tested, all systems configured and monitored for stability at least for 24 hours during the day and night
- Demonstrate good knowledge of Linux commands, technical log files reading and assessing system problems.
- Prepare installation plans along with engineering team.
- Prepare troubleshooting plans and ensure satisfactory customer experience.
- Must follow-up on all outstanding installation issues until re-solution
Skills Required For NovelVox Jobs 2021 :
- Minimum 6 months of technical/ Semi technical experience of dealing with the US customers.
- Should have good experience in US calling process.
- Adaptability and willingness to lean new tools and applications.
- Excellent communication, logical ability and convincing skills.
- Should be able to communicate and understand the American Accent.
- Self-Driven & Proactive.
- Should be comfortable for US Shifts.
- Min Experience – 2 years
Documents to be Carried for NovelVox Jobs 2021 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply For NovelVox Jobs 2021 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Step#1: Go to above link, enter your Email Id and submit the form.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Activate your Email Subscription
Step#3: Open the Email and click on confirmation link to activate your Subscription. ! DONE !
Step#4: Apply Link : Click Below Link To Apply
Note : Apply The Job Before Link Expires.
NovelVox Off Campus Drive 2021 – Frequently Asked Questions
How to apply for NovelVox Off Campus 2021 Drive?
To apply for the NovelVox Off Campus Drive, candidates have to visit the official site at NovelVox.com. Or else, check Studentscircles.Com to get the direct application link.
What is the NovelVox Off Campus Selection Process?
Online Written test, Group Discussion, Technical Interview, HR Interview.
Does Studentscircles provide NovelVox Job Updates?
Yes,StudentsCircles provides NovelVox Job Updates.
Does Studentscircles provide NovelVox Placement Papers?
Yes, StudentsCircles provides NovelVox Placement papers to find it under the placement papers section.