About Spotnana Careers
Spotnana is the travel platform that connects humanity. We are modernizing the infrastructure of the travel industry in order to bring freedom, simplicity, and trust to travelers everywhere.
Our Travel-as-a-Service platform makes travel simpler and more affordable for corporations and leisure travelers, while enabling our ecosystem of agency, supplier, and technology provider partners to increase operational efficiency, unlock new revenue sources, and accelerate innovation.
Spotnana Careers 2024 Details
| Company Name | Spotnana |
| Job Role | Software Engineer |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | BE/ B.Tech |
| Career Level | 1 – 2 Years |
| Salary | Not Mentioned |
| Company Website | www.spotnana.com |
Job Description For Spotnana Recruitment 2024
As a member of the Engineering team, your primary responsibility will be to address complex issues and escalations, collaborating closely with Engineering, Quality Assurance (QA), and Product teams when required. You will deliver technical support to Spotnana’s strategic customers and partners, catering to a diverse range of technical expertise levels, from seasoned developers to non-technical executives.
- Work within the Support team to resolve complex issues and escalations, partnering with Engineering, QA and Product as necessary
- Provide technical support to strategic Spotnana customers and partners, both electronically and via telephone for technical platform issues, who range from experienced developers to non-technical executives
- Triage, log, and monitor all problems including those assigned to other teams when they require a different level of technical aptitude
- Become a trusted advisor to select customers, embedded as part of the implementation team providing solutions, work-arounds, best practices and helping remove blockers to usage and adoption among the customers’ end-users
- Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
- Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction
Experience to bring with you
- 1-2 years of experience in a customer facing support role, preferably in a SaaS-based organization
- Should have worked for a Travel company
- Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS
- Experience with corporate travel management solutions and/or related back-end systems, like Sabre, is a must
- Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integration
- Ideally have already gained experience with database systems or SQL
- Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues
- Experience with major Cloud Platforms, such as AWS
- Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
- Must be customer service oriented – empathetic, responsive, patient, and conscientious
- Ability to distill complex technical concepts into simple explanations for users
- Excellent interpersonal skills and the ability to build relationships with the team and with customers
- English proficiency
Spotnana Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note :Â Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Spotnana Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
