Rackspace Technology Hiring Systems Operations Administrator | Across India

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Rackspace Technology Careers
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About Rackspace Technology Careers

Be ready for what’s next with multicloud solutions from Rackspace Technology™. We are the multicloud solutions experts. We know what you’re up against because we’ve helped global companies across industries through it — and you can bet we’re ready to help.

Our team delivers results by listening to your challenges and building custom cloud services and solutions that help your business perform better now and into the future.

Rackspace Technology 2024 Details

Company NameRackspace Technology
Job RoleSystems Operations Administrator
Job TypeFull Time
Job LocationAcross India (Remote)
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.rackspace.com

Job Description For Rackspace Technology Recruitment 2024

Systems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets. They are responsible for managing the Rackspace’s global support ticket queues and first line resolution to issues in scope.

They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. They are critical in helping us deliver a FANATICAL experience.

As a Systems Operations Admins you will play a key part in resolving and, when required, escalating technical issues for customers via phone and ticketing.You will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.

  • Initial investigation and resolution of technical requests and monitoring alerts.
  • Phone resolution for issues in scope of role and in accordance with team playbook guidelines
  • Takes ownership and works on intra-team escalations (phone/ticket)
  • Escalates support requests according to escalation procedures
  • Second rollover point for inbound customer calls
  • Incident management (identification, assist in managing and escalation)
  • Ad hoc queue management
  • Ensuring we adhere to customer & SLA commitments
  • Providing Fanatical Support in all of the above

Skills

Personal

  • Previous experience working in a related field or educated to degree level or equivalent.
  • Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills.
  • Strong verbal and written communication skills.
  • Strives or performance improvements in oneself and peers.
  • Leads by example and motivates team members.
  • Organizational skills with the ability to provide quality at pace.
  • Ability to work at a team level as well as an individual level.
  • Ability to interact confidently with more senior / skilled areas of the business.
  • Able to communicate constructive feedback effectively.
  • Ability to adapt to changing business / technology requirements.

Technical

Compulsory

  • Basic troubleshooting knowledge, specializing in Enterprise Windows OS.
  • Ability to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.
  • Basic understanding of OS specific webhosts and database technologies (e.g. MSSQL / IIS).
  • Intermediate understanding of SSL & DNS
  • Intermediate understanding of Active Directory.

Rackspace Technology Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Rackspace Technology Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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