Mindtickle Hiring Customer Success Engineer At Pune

Karthik Ps By Karthik Ps 4 Min Read
Mindtickle Careers
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About Mindtickle Careers

Mindtickle is the market-leading sales readiness platform, helping revenue leaders at world-class companies like Johnson & Johnson, Splunk, and Wipro, be ready to grow revenue by increasing knowledge, understanding ideal sales behaviors, and adapting to change. Dozens of Fortune 500 and Forbes Global 2000 companies use Mindtickle to define excellence, build knowledge, align content, analyze performance, and optimize behavior throughout their sales organizations. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as both the #1 enterprise software product and #5 sales software product.

Mindtickle Careers 2024 Details

Company NameMindtickle
Job RoleCustomer Success Engineer
Job TypeFull Time
Job LocationPune
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.mindtickle.com

Job Description For Mindtickle Recruitment 2024

  • Take ownership of reported customer problems to resolve them.
  • Troubleshoot and resolve customer challenges related to product functionality, system compatibility, and usage.
  • Provide prompt and accurate resolution/responses to customers, as per defined SLAs.
  • Serve as the primary point of contact for customer inquiries, ensuring timely and effective communication.
  • Maintain a deep understanding of the product, its features, and updates.
  • Collaborate with the internal teams to address and escalate complex technical issues.
  • Contribute to knowledge base articles to enable self-service support for customers.
  • Proactively identify opportunities for product or service improvements based on customer feedback.
  • Attend training sessions and workshops to enhance technical skills and product knowledge.

We’d love to hear from you, if you:

  • Have pursued bachelor’s Degree in Engineering or Computer Science.
  • Possess 0 – 1 years of experience with technical support for SaaS-based products.
  • Have working knowledge of Python, API, JSON, User sync, SSO, Infosecurity Guidelines/ Understanding.
  • Possess excellent verbal and written communication. Must be able to explain technical concepts to non-technical users, provide clear instructions, and articulate solutions in a concise and understandable manner through verbal and written communication.
  • Have understanding of network logs in web browsers.
  • Have proficiency in problem analysis, troubleshooting, requirement analysis.
  • Are willing to work in rotational shifts that includes US shifts.
  • Have high level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
  • Have the ability to grasp new technology/process quickly and implement the learnings for effective results.
  • Must be an excellent team player.

Mindtickle Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Mindtickle Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a HR Consultant based in chennai, and I have a deep passion for recruitment industry since 2015. Whether it's job updates, mock interview, I'm constantly exploring and sharing my insights.