At Brightree, we believe in building innovative technology solutions and providing services to the post-acute healthcare industry that help to enhance clinical and business performance. Our solutions follow providers’ natural workflows to automate and improve how they manage their businesses, serve patients and protect reimbursements.
As a leader in our industry, we keep a pulse on the future of healthcare and are committed to equipping our customers with the tools they need to succeed. Our 600+ team members serve more than 2,200 organizations in the HME, orthotic and prosthetic, HME pharmacy, home infusion and rehabilitation home care segments.
Brightree Off Campus Drive 2024 Details
|Customer Support Engineer
|0 – 1 Years
Job Description For Brightree Recruitment 2024
The Customer Support Engineer is a full-time position reporting to the Support Manager and is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Analyst LI is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
Let’s talk about Responsibilities
- Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
- Utilize the Salesforce Service Console to log customer cases
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
- Utilize internal resources to assist in the prompt resolution of application and technical issues
- Contribute to the maintenance and improvement of the knowledge base
- Escalate calls to higher-level analysts according to defined support processes
- Contribute to the monthly team goals
- Participate in after-hour on-call rotation
Let’s talk about Qualifications, Skills and Experience
- Bachelor’s degree or equivalent experience
- Excellent customer service skills in a technical environment
- Good problem-solving and prioritization abilities
- Excellent verbal and written communication skills
- Electronic Health Record experience is preferred
- Knowledge of the post-acute healthcare industry is preferred
Brightree Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your Brightree Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.