Wipro Hiring Service Desk Analyst At Pune Location For Candidates Who Have Completed Education In Any Graduate Branches Are Eligible To Apply.
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Wipro Hiring Service Desk Analyst
| Company Name | Wipro |
| Name Of Post | Service Desk Analyst |
| No Of Post | Not Mentioned |
| Who Can Apply ? | Any Graduate |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Pune |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.wipro.com |
Job Description
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Job Requirements
- Any Fresher Graduate can apply. ( Technical or Non-Technical)
- Should be comfortable to Work From Office in rotational Shifts
- Should have excellent English Communication Skills.
- Should be Basic understanding of Troubleshooting, VPN , Active Directory etc.
- Should have all documents ( Graduation Marksheets / Govt. ID’s Etc.)
How To Apply For Wipro Service Desk Analyst Jobs 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply Wipro Service Desk Analyst Jobs | Click Here |
Note : Apply The Job Before Link Expires.
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