Videojet Hiring Technical Support Engineer At Mumbai

About Videojet Careers

Videojet is a global leader in the development and manufacture of high-quality product identification equipment for coding and marking – including Continuous Ink Jet printers (CIJ), Laser Marking Systems, Thermal Transfer Overprinters (TTO), Case Coding, Print and Apply Labeling (LPA), Thermal Inkjet Printers (TIJ), Commercial Graphics and Addressing, CLARiSUITE™, and Code Assurance.

Videojet products and services allow customers to apply variable data such as best-by date, production date, lot number, and operator information – as well as linear and 2D bar codes – to virtually any kind of product packaging, shipping container or pallet. Videojet work with vendors in packaged goods, pharmaceutical, and industrial goods industries, improving productivity, growing brands, and staying ahead of industry trends.

Since its beginnings in the 1960s as a division of the A.B. Dick Company, Videojet has been innovating high-quality coding and marking equipment and supplies. Videojet has developed the new gold standard in track and trace coding solutions, won a Best Technological Innovation award at the 2016 Interphex Exhibitor Awards, and rolled out innovative developments like Long Life Core technology.

Videojet Careers 2024 Details

Job Description For Videojet Recruitment 2024

• Provide Sales, Service and Customer technical support via phone and other electronic means.
• Remotely trouble shoot equipment to provide resolution.
• Support Sales by defining and designing winning solutions – application review/approval, product configuration advice, matching product capabilities and options to internal and external customer needs.
• Support Field Service – support and resolution of application/technical issues, technical phone support and troubleshooting assistance
• Work with and/or support OEM’s and distributors on technical application, integration and connectivity challenges/opportunities as necessary
• Work with other members of the Technical Support team to support group initiatives, KPIs and PD activities
• Demonstrate proficiency by quickly gathering pertinent data, recommending corrective actions and following-up with internal and external customers to ensure issue closure/resolution.

Primary Responsibilities:

• Providing telephonically support to the field force for all products issues.                                          
• Resolving issues over telephone for customers                                                                                  
• Use of SFDC for Article attachment for TS case support                                                                  
• Article creation through SFDC                                                                                    
• Able to manage assigned escalations by utilizing the escalations process.                                                      

EDUCATION REQUIRED:

Graduation / Diploma in Engineering with Electronics or Instrumentation.

Knowledge, Skills and Abilities:

• ANALYTICAL SKILL – the ability to understand customer need, identify the root cause and solve the problems
• ORGANIZATIONAL DEVELOPMENT – the ability to organize work with clear accountabilities and operational efficiency. Creating an environment for professional growth                                       
• Minimum of 2-year customer service or technical support experience — the ability to remotely troubleshoot technical issues is required                                                                                                         
• Proven experience in electronics troubleshooting, diagnosis and repair                   
• Working knowledge of computer networking & trouble shooting. Additionally, the ability to work with control logic, communication protocols.                                               
• Electro-mechanical skills required, PLC knowledge, Encoder Signals, Product detectors and I/O.  
• Travel: >25% – This position will be based in Mumbai,                                                                                     
• Must have good verbal & written communication skills & proficiency in English to communicate with internal & external customers via phone & emails.

Videojet Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Videojet Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.