Tide Hiring IT Support Engineer At Delhi

About Tide Careers

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 575,000 members in the UK and more than 200,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India).

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide was awarded Innovative Product of the Year at the Growth Finance Awards 2022 and New Market Entrant of the Year at the UK-India Awards 2022. Tide was also named one of CB Insights global Fintech 250 and Beahurst’s The Fintech Top 50 for the UK in 2023.

Tide Careers 2024 Details

Job Description For Tide Recruitment 2024

Reporting to the Head of IT and InfraOps, you will be a support focused engineer and will have a background in IT Systems and cloud native administration. You’ll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. 

As an IT Enablement Engineer you’ll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams.

As an IT Enablement Engineer you’ll be: 

• Administering Tide’s Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems
• You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates
• You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.
• Providing 1st/2nd line systems and application level support to end users
• Troubleshooting problems, answering questions and providing training on IT Systems to end users.
• Identifying, testing, and implementing workarounds for reported issues
• Assist in the maintenance and rollout of new applications and their integrations.
• Document procedures, policies, technical instructions and security practices

What makes you a great fit: 

• You have working knowledge of the following MDM tools
• a. JAMF Cloud
• b. Microsoft Modern endpoint management tools – Intune.
• You have knowledge about Okta & you have experience with Identity and  Authentication tooling (Okta)
• You have working knowledge of Atlassian backend.
• Knowledge of Google workspace administration would be an added bonus.
• You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.
• You have knowledge about Apple devices, Mac OS and its configuration.
• You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)
• Excellent customer focus and a can-do attitude and good communication skills

Tide Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Tide Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.