About Sopra Steria
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all.
Sopra Steria Off Campus Drive 2024 Details
|Service Desk Junior Engineer
|0 – 1 Years
Job Description For Sopra Steria Recruitment 2024
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat. within the time specified by the agreed service levels.
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
Sopra Steria Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your Sopra Steria Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.