ResMed is a global medical technology company that specializes in developing and manufacturing products for the treatment of sleep-related breathing disorders and other respiratory conditions. Founded in 1989 in Sydney, Australia, ResMed has grown to become a leading player in the sleep and respiratory care industry.
The company’s primary focus is on creating innovative solutions for sleep apnea, chronic obstructive pulmonary disease (COPD), and other respiratory conditions. ResMed’s products include continuous positive airway pressure (CPAP) machines, masks, and other devices designed to improve the quality of sleep and respiratory function for patients.
ResMed is known for its commitment to research and development, consistently introducing advanced technologies and therapies to address the evolving needs of patients and healthcare professionals. The company has a global presence, with offices and operations in various countries.
In addition to its hardware solutions, ResMed also provides software and cloud-based solutions that enable remote monitoring of patients, facilitating better management of their treatment plans. The integration of technology into respiratory care has been a key aspect of ResMed’s approach to improving patient outcomes.
ResMed Off Campus Drive 2024 Details
|Customer Support Associate
|0 – 1 Years
Job Description For ResMed Recruitment 2024
The Customer Support Associate is a full-time position & is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
Let’s talk about Responsibilities
- Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
- Utilize the Salesforce Service Console to log customer cases
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
- Utilize internal resources to assist in the prompt resolution of application and technical issues
- Contribute to the maintenance and improvement of the knowledge base
- Escalate calls to higher-level analysts according to defined support processes
- Contribute to the monthly team goals
- Participate in after hour on-call rotation
Let’s talk about Qualifications, Skills and Experience
- Bachelor’s degree or equivalent experience
- Excellent customer service skills in a technical environment
- Good problem-solving and prioritization abilities
- Excellent verbal and written communication skills
- Electronic Health Record experience is preferred
- Knowledge of the post-acute healthcare industry is preferred
ResMed Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your ResMed Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.