Quorum Software Careers 2024 | Support Associate

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About Quorum Software Careers 2024

Quorum Software is a leading provider of energy software worldwide powering growth and profitability for energy businesses by connecting people, workflows, and systems with decision-ready data.

Twenty five years ago, we delivered the industry’s first software for gas plant accountants, and today our solutions streamline business operations with industry forward data standards and integrations.

The global energy industry trusts our expertise and applications to successfully navigate the energy transition while delivering value today and into the future.

Quorum Software Careers 2024 Details

Company NameQuorum Software
Job RoleSupport Associate
Job TypeFull Time
Job LocationPune
EducationBE/ B.Tech
Career Level0 – 2 Years
SalaryNot Mentioned
Company Websitewww.quorumsoftware.com

Job Description For Quorum Software Careers 2024

This individual will be a member of a team focused on providing technical support and timely, effective solutions to complex business problems through the troubleshooting, triaging, and testing of our energy-specific software applications.  The individual should have a strong desire for continuous learning and growth of technical and functional skills with the aspiration to leverage these skills to provide a positive customer experience. The role requires extensive interactions with customers via written and verbal communications.

  • Act as the first point of contact for our Oil & Gas customers for service-related issues on 24×7 basis.
  • Handle Incident & Service Requests based on the standard operating procedure.
  • Handle L1 issues via call, email, ticketing tool, and chat.
  • Escalation of issues to L2 teams as per SOP & on-call matrix.
  • Daily monitoring, resolution, and escalation to L2 as per Standard Operating Procedure (SOP).
  • Maintain Service Leave Agreement (SLA) & Key Performance Indicators (KPIs) as per defined process and procedure.
  • Follow standard SOPs to support misc. L1 SOWs.
  • Access Management
  • And other duties as assigned.

What to Bring:

  • 0-2 years of experience working in Service Desk/L1 support.
  • Bachelor’s degree in computer science, information systems, or similar. (B.E/B.Tech would be preferred)
  • Good communication skills
  • Good ITIL knowledge
  • Ability to work as a team
  • Able to work in shifts on 24×7 model.
  • Exceptional analytical and problem-solving skills.
  • Excellent organizational and time management skills.
  • Fluent in English, both written and verbal

Nice to Have:

  • ITIL Certification
  • Prior Oil & Gas Domain experience

Quorum Software Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Quorum Software Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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