Onfido Careers 2023 | Fresher | Direct Link

Onfido Careers 2023 Off Campus Jobs Walkin Drive and Recruitment Eligibility, Careers, Salary, Syllabus, Exam Pattern, Selection Process: Onfido Company will be seeking candidates for graduate positions Off campuses. Candidates who have successful in BE/B.Tech, ME/M.TechMCA, Any Degree branches are eligible to apply. Here you can find the Onfido address, the date of interview, details on eligibility and interview agenda, as well as the application process information, and application procedure are provided below.

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About The Company

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. 

Onfido Careers 2023 Details

Company NameOnfido
Name of PostCustomer Support Engineer
No Of PostNot Mentioned
Who Can Apply ?BE/B.Tech/B.Sc/ME/M.Tech/M.Sc
Which Batch Students Eligible2022/2023 Batch
Job LocationGurugram
SalaryRs 4.5 LPA – Rs 12 LPA ( Depends on Interview )
Application ModeOnline
Last Date To ApplyNot Mentioned
Official Websitewww.onfido.com

Job Description

Our Customer Support Engineers have a deep understanding of Onfido’s products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.

Onfido is expanding our support team to improve our customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy, and has a keen eye for investigation and detail.

You will achieve this through:

  • Product understanding – Develop a deep understanding of the Onfido’s product suite and how it’s used by our customers. You will learn it hands-on from other Support Engineers and by working with Product Managers, Software Engineers, and mentors.
  • Customer support – Partner with our customers as they onboard, integrate and use our API, SDKs and Dashboard. Every customer has a different need, and you will get the chance to suggest better ways of achieving a goal.
  • Problem solving – Investigate, debug, reproduce and fix any issues customers are facing when using our services. You will check logs and documentation, read and write code, and discuss it with team members.
  • Product improvement – You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.
  • Tooling – You’re constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier

Job Requirements

  • Experience with customer support, providing and receiving it.
  • Empathy, and the desire of helping others.
  • Pragmatic problem-solving skills.
  • Diligence, patience and friendliness under time pressure.
  • Sense of urgency.
  • Strong analytical skills, familiar with system log analysis.
  • Used to write documentation for Knowledge Bases and Help Centres.
  • Fluent spoken and written English.
  • Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.
  • SQL, preferably in PostgreSQL.
  • Knowledge of APIs, SDKs, and web applications and how they work.

Desirable requirements:

  • BSc/MSc in Computer Science, Engineering or other science subject.
  • Experience with Postman, Datadog, Splunk, Zendesk, Jira, Salesforce Cloud Service.
  • Familiarity with an Agile environment

Onfido Careers 2023 Recruitment Process

  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview

Also Read : 10 Ways To Improve Your Resume Score

Onfido Placement Papers 2023 – Download Pdf

Are you ready to pass your way through the written Test effortlessly? These papers for the 2023 Placement Test can be very helpful. Candidates looking for Onfido Placement Papers will be able to end their hunt. Here, we have all the MNC and other businesses Placement Papers in PDF format. For those who recently applied for Onfido Jobs 2023 can go to this page to download the test papers for written examination for free.

Candidates can access easily the practice papers here. In addition to completing more Placement Papers, you can effortlessly take to pass the Placement Test. After going through the questions, they can get a feel like a real company placement test. Candidates could use these test questions as a mock test to assess their knowledge of every subject.

Onfido Placement Papers 2023 – Pdf DownloadDownload Here

Documents to be Carried for Onfido Interview 2023

  • You should carry a copy of the Latest Resume.
  • Aadhar Card (original and photocopy) with three passport size photographs are must.
  • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
  • Students should have all the essential educational certificates along with the xerox copies.

How To Apply For Onfido Jobs 2023

  • Step 1 : Eligible candidates apply this drive online by below link
  • Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
  • Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview
To Apply Onfido Careers 2023Click Here

Note : Apply The Job Before Link Expires.

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