Newfold Digital Hiring Product Support Associate At Mumbai

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Newfold Digital Careers
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About Newfold Digital Careers

Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: Bluehost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, Yoast and many others.

We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. #TeamNewfold

Newfold Digital Careers 2024 Details

Company NameNewfold Digital
Job RoleProduct Support Associate
Job TypeFull Time
Job LocationMumbai
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.newfold.com

Job Description For Newfold Digital Recruitment 2024

We are looking for technically skilled candidates with excellent interpersonal skills for the Web Solution Specialist position. As a Web Solution Specialist, you will be the first point of contact for our clients and will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.

  • Troubleshooting technical issues associated with the use of products and services offered to our customers  
  • Following up with clients to ensure the problem is resolved.  
  • Handle internal and external escalations via emails/calls
  • Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.  
  • Testing & analysis of all our active and upcoming products and services  
  • Reporting bugs/issues with the products and services and lend a helping hand in the solution  
  • Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability  
  • The business model has a need for you to work in a 24*7 setup in rotational shifts.  
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Who you are & what you’ll need to succeed.

  • Graduates preferred – Candidates should have a Bachelor’s Degree in Engineering, Computer Science or related field
  • Willingness to contribute to and deliver outcomes towards meaningful and challenging goals  
  • Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience  
  • Strong ability to probe and correctly identify customer needs/concerns  
  • Strong customer interaction skills to work in a variety of customer situations. 
  • Outstanding written and verbal communication skills.  
  • Good working knowledge of computers and the Internet; strong ability to develop new skills.  
  • Avid Internet User, with strong inclination towards technology.  
  • Highly motivated and energetic team player, with excellent interpersonal skills  

Tech Knowledge Required

  • Networking and DNS (Domain Name System) basics  
  • Domain names & Web hosting servers 
  • Basic knowledge of Hardware & Linux/Windows Operating Systems.  
  • cPanel/Plesk 
  • Basic knowledge of Web and Email servers.  
  • Configuration and troubleshooting mail clients using IMAP/POP/SMTP.  
  • Web-based CMS (Content Management System) applications like WordPress etc. 

Newfold Digital Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Newfold Digital Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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