MRI Software Careers 2024 | NOC Support Engineer

Editor By Editor 6 Min Read
MRI Software Careers
WhatsApp Group Join Now
Telegram Group Join Now

About MRI Software Careers 2024

MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets.

MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.

Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit

MRI Software Careers 2024 Details

Company NameMRI Software
Job RoleNOC Support Engineer
Job TypeFull Time
Job LocationVadodara
EducationBE/ B.Tech
Career Level0 – 1 Years
SalaryNot Mentioned

Job Description For MRI Software Careers 2024

Reporting to the Support Lead, you will need to provide L1/L2 level of support to MRI cloud infrastructure, monitor alert, triage and resolve the incidents, escalate to appropriate teams if issues are not resolved.

  • Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required.
  • Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic
  • Monitor application performance from New Relic and act on alerts, resolve
  • Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Restoring a failed IT Service as quickly as possible and update the client
  • Incident Management based on ITIL process
  • Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement
  • Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible
  • Change Management and Release management process based on ITIL
  • Track computer system issues through to resolution, within agreed time limits and update the ticketing tool
  • Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. 
  • Provide prompt and accurate feedback to customers and update the client about the resolution
  • Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting


  • Windows Server Administration 2008R / 2012 / 2012R2 / 2016
  • Microsoft Office 365
  • Microsoft Exchange 2010 / 2013 / 2016
  • Backup Technologies, 
  • Veeam Backup and Replication 9/ 9.5/
  • Zerto backup 
  • Quest Rapid Recovery
  • Hypervisor – VMWare vSphere 6 / 6.5 / 6.7
  • Networking – Cisco, FortiGate, Meraki 
  • Cloud Services – Azure, AWS, Forcepoint
  • Citrix – XenApp, NetScaler, Provisioning Services 
  • ITIL 
  • End point protection, Sophos and Kaspersky 
  • IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya
  • Microsoft SQL Server / 2008/2014/2016
  • ADFS /DFS / IIS and Print Servers
  • Storages and SAN Devices, Dell/ QNAP/ HP
  • Remote Server Management – Kaseya, RDP, VNC


  • Daily Server health check monitoring and update
  • Backups Administration – Checking and troubleshooting of backup jobs
  • Active Directory Account Administration (Account additions / changes)
  • Technical Information gathering for service delivery reporting
  • Escalating hardware failures to third party vendors   
  • Responding to monitoring alerts and fix the issues
  • Troubleshooting Windows Server related issues 
  • Printer troubleshooting
  • Windows server patching 
  • Email Spam Management
  • Firewall Administration 

MRI Software Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires


We wish you the best of luck in your MRI Software Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

Share This Article