Kyndryl Freshers Recruitment 2023 For Customer Service Representative At Gurugram Location For Candidates Who Have Completed Education In Bachelor Degree Branches Are Eligible To Apply.
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Kyndryl Freshers Recruitment 2023
| Company Name | Kyndryl |
| Name Of Post | Customer Service Representative – Service Desk Delivery |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech/ B.Sc/ BCA |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Gurugram |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.kyndryl.com |
Job Description
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- working in Night shifts
Job Requirements
- Candidate should have 0 to 2 Years of experience.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements Ability to empathize and work with customers in real-time to resolve issues.
How To Apply For Kyndryl Freshers Recruitment 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply Kyndryl Freshers Recruitment | Click Here |
Note : Apply The Job Before Link Expires.
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