IBM Off Campus Drive 2021 | Technical Support Associate | BE/B.Tech – CSE,IT,ECE

IBM Off Campus Drive 2021 – Off Campus Jobs, Walk-In Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : IBM IT company is going to recruit candidates for graduates through off campus. The candidates who are completed in  BE/ B.Tech / ME /  M.Tech , MCA, Any Degree Branches Eligible to apply. Here you can check IBM Off Campus address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.

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IBM Off Campus Drive 2021 Details :

Company Profile : IBM India Pvt. Ltd
International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Company Website: www.ibm.com

Job Positions: Technical Support Associate

Job Location: Hyderabad

Qualification : BE/B.Tech – CSE,IT,ECE

Experience:  0 - 3 Years

Salary: Best in Industry

Eligibility Criteria for IBM Jobs 2021 :

• Educational Qualification: BE/B.Tech – CSE,IT,ECE
• 60% or 6.5 GPA and above throughout without any running backlogs
• 2020/2021 graduates

Job Description for IBM Jobs 2021 :

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

Skills Required for IBM Jobs 2021 :

• Minimum of up to 3 years of experience in IT Industry
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Expertise

• Ability to work well in a fast-paced environment
• Awareness of basic networking concepts and technologies
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in shifts as needed
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Selection Process for IBM Jobs 2021 :

• Online Test
• Technical Round
• HR Round

Must Read : Latest IBM Placement Papers 2019-20

 Documents to be Carried for IBM Jobs 2021 :

• Students must carry one hard copy of mark sheets, resume, 3-4 Passport size photographs (recent) and Photo ID Card(Driving License/ Passport/ Voter ID/ College ID).
• All the students should appear for interview in formal dress.
• All the students are required to carry their all qualification documents starting from 10th Class.

How To Apply for IBM Jobs 2021 :

Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Register Here

Step#1: Go to above link, enter your Email Id and submit the form.

Note: If Already Registered, Directly Apply Through Step#4.

Step#2: Check your Inbox for Email with subject – ‘Activate your Email Subscription

Step#3: Open the Email and click on confirmation link to activate your Subscription. ! DONE !

Step#4: Apply Link : Click Below Link To Apply

DOUBLE CLICK TO APPLY ONLINE !

Note : Apply The Job Before Link Expires.

IBM Off Campus Drive 2021 – Frequently Asked Questions

How to apply for IBM Off Campus 2021 Drive?

To apply for the IBM Off Campus Drive, candidates have to visit the official site at ibm.com. Or else, check Studentscircles.Com to get the direct application link.

What is the IBM Off Campus Selection Process?

Online Written test, Group Discussion, Technical Interview, HR Interview.

Does Studentscircles provide IBM Job Updates?

Yes,StudentsCircles provides IBM Job Updates.

Does Studentscircles provide IBM Placement Papers?

Yes, StudentsCircles provides IBM Placement papers to find it under the placement papers section.