Flexera is a global software company that specializes in providing solutions for software licensing, software compliance, and application readiness. The company’s products and services are designed to help organizations manage and optimize their software assets, ensure compliance with licensing agreements, and streamline the software deployment process.
Flexera’s solutions cater to a wide range of industries, including healthcare, finance, manufacturing, and technology. The company’s offerings include software asset management, software vulnerability management, and software monetization solutions. Flexera aims to empower businesses to make informed decisions about their software usage, reduce costs, and mitigate risks associated with software compliance.
Flexera Off Campus Drive 2024 Details
|Associate Technical Support Engineer
|0 – 1 Years
Job Description For Flexera Recruitment 2024
Introductory role for someone who has a passion for problem-solving and helping others. Enjoys working with customers via phone, email, and Customer Community forum/portal. Desires to be part of a superb team in a company that is recognized as an industry leader.
- Takes ownership of daily Support case volume via any of the incoming channels (phone, email, chat, screen-shares)
- Verifies support entitlements, providing initial response within SLA
- Works collaboratively with team to quickly resolve and update customers on case volume
- Documents all interactions within CRM (Salesforce), creating new cases as appropriate
- Contributes to the Community forums/blogs and our knowledge base
- Must be able to perform thorough research as well as ask the right questions to successfully resolve or quickly escalate for an expedited solution
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America)
- Passionate customer orientation and dedication
- Strong analytical and problem-solving skills; possesses intellectual curiosity; eagerness to learn new technologies/skills
- Solid interpersonal skills; excellent verbal, written, and listening communication skills with English (applies a communication strategy that is appropriate and effective for the situation, or context and target audience; successfully conveys and receives intended messages while maintaining relationships)
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Creates and pursues goals that contribute to company success, holds self and others accountable to deliver results
- Adapts and responds to the changing environment and to create opportunities for positive change. Works to understand and support the needs of others
- Works collaboratively within diverse teams and across the organization to achieve goals. Includes the desire and ability to understand and respond effectively to other people with diverse views. Puts best interest of team ahead of self
- Takes responsibility for individual, team, organizational and customer success; manages time, goals, and priorities to continuously improve and add value
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
- Comfort in a fast-paced environment where team success is encouraged
- Basic programming and scripting knowledge e.g., PowerShell
- Bachelor’s degree in computer science, information technology, or related field
Flexera Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your Flexera Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.