Fico Hiring Customer Support Engineer At Bangalore Location For Candidates Who Have Completed Education In BE/ B.Tech Branches Are Eligible To Apply. Here You Can Find The Fico Recruitment Educational Qualification, Salary, Selection Process, Interview Details.

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Fico Hiring Customer Support Engineer

Company Name	Fico
Name Of Post	Customer Support Engineer
No Of Post	Not Mentioned
Who Can Apply ?	BE/B.Tech
Which Batch Students Eligible	2022/2023 Batch
Job Location	Bangalore
Salary	Rs 4.5 LPA – Rs 12 LPA ( Depends On Interview )
Application Mode	Online
Last Date To Apply	Not Mentioned
Official Website	www.fico.com

Job Description

Product/Customer support for global clients.
Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
Triage and escalate incidents in a timely manner according to standard operating procedures.
Act as a liaison between engineering and consulting teams to resolve incidents.
Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
On-board customers to the support portal in real-time for assigned region.
Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.

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Job Requirements

Bachelor’s degree or equivalent.
Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
Good customer-facing skills in general to handle phone and emails of clients.
Good understanding about Enterprise level application support and infrastructure Support.
Good knowledge on Cloud Platform.
Flexible to work primarily in shifts, 24×7 environment
Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
Ability to prioritize and manage multiple incidents.
Demonstrated ability to interact with diverse customer base successfully.
Knowledge/prior exposure to Incident/Problem/Change Management. Process knowledge e.g. managing / tracking / etc.
Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
Understanding of ITIL framework
Knowledge of AWS concepts
Basic knowledge on Monitoring tools.
Excellent written and verbal skills.

How To Apply For Fico Customer Support Engineer Jobs 2023

Step 1 : Eligible Candidates Apply This Drive Online By Below Link
Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview

To Apply Fico Customer Support Engineer Jobs

Click Here

Note : Apply The Job Before Link Expires.

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