FICO Freshers Recruitment 2023 For Customer Support | Bachelor Degree

FICO Freshers Recruitment 2023 For Customer Support At Bangalore Location For Candidates Who Have Completed Education In BE/ B.Tech/ B.Sc/ BCA Branches Are Eligible To Apply. 

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FICO Freshers Recruitment 2023 For Customer Support

Company NameFICO
Name Of PostCustomer Support – Engineer
No Of PostNot Mentioned
Who Can Apply ?BE/ B.Tech/ B.Sc/ BCA
Which Batch Students Eligible2022/2023 Batch
Job LocationBangalore
SalaryAs Per Company Standards
Application ModeOnline
Last Date To ApplyNot Mentioned

Job Description

  • Provide remote technical support to internal and external clients globally for both hosted and on-premise solutions.
  • Manage the flow of customer incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams, and manage end-to-end communication with clients based on agreed SLAs.
  • Triage and escalate incidents in a timely manner according to standard operating procedures.
  • Act as a liaison between engineering and consulting teams to resolve incidents.
  • On-board customers to the support portal in real-time for assigned region.
  • Exercise judgment within defined practices and procedures, provide status on progress and make recommendations on process improvements.
  • Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.

Job Requirements

  • Bachelor’s degree or equivalent.
  • Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
  • Good customer-facing skills in general to handle phone and emails of clients.
  • Good understanding about Enterprise-level application support and infrastructure support.
  • Good knowledge of Cloud Platform.
  • Flexible to work primarily in shifts, in a 24×7 environment.
  • Demonstrated ability to troubleshoot issues, disturbances, and failures in platforms and systems, and work with internal and external stakeholders to restore functionality.
  • Ability to prioritize and manage multiple incidents.
  • Demonstrated ability to interact with a diverse customer base successfully.
  • Knowledge/prior exposure to Incident/Problem/Change Management, process knowledge, e.g. managing/tracking/etc.
  • Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
  • Understanding of ITIL framework.
  • Knowledge of AWS concepts.
  • Basic knowledge of monitoring tools.
  • Excellent written and verbal skills.

How To Apply For FICO Freshers Recruitment 2023

  • Step 1 : Eligible Candidates Apply This Drive Online By Below Link
  • Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
  • Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
To Apply FICO Freshers Recruitment Click Here

Note : Apply The Job Before Link Expires.

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