FICO Freshers Recruitment 2023 For Customer Support At Bangalore Location For Candidates Who Have Completed Education In BE/ B.Tech/ B.Sc/ BCA Branches Are Eligible To Apply.
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FICO Freshers Recruitment 2023 For Customer Support
| Company Name | FICO |
| Name Of Post | Customer Support – Engineer |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech/ B.Sc/ BCA |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Bangalore |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.fico.com |
Job Description
- Provide remote technical support to internal and external clients globally for both hosted and on-premise solutions.
- Manage the flow of customer incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams, and manage end-to-end communication with clients based on agreed SLAs.
- Triage and escalate incidents in a timely manner according to standard operating procedures.
- Act as a liaison between engineering and consulting teams to resolve incidents.
- On-board customers to the support portal in real-time for assigned region.
- Exercise judgment within defined practices and procedures, provide status on progress and make recommendations on process improvements.
- Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
Job Requirements
- Bachelor’s degree or equivalent.
- Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
- Good customer-facing skills in general to handle phone and emails of clients.
- Good understanding about Enterprise-level application support and infrastructure support.
- Good knowledge of Cloud Platform.
- Flexible to work primarily in shifts, in a 24×7 environment.
- Demonstrated ability to troubleshoot issues, disturbances, and failures in platforms and systems, and work with internal and external stakeholders to restore functionality.
- Ability to prioritize and manage multiple incidents.
- Demonstrated ability to interact with a diverse customer base successfully.
- Knowledge/prior exposure to Incident/Problem/Change Management, process knowledge, e.g. managing/tracking/etc.
- Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
- Understanding of ITIL framework.
- Knowledge of AWS concepts.
- Basic knowledge of monitoring tools.
- Excellent written and verbal skills.
How To Apply For FICO Freshers Recruitment 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply FICO Freshers Recruitment | Click Here |
Note : Apply The Job Before Link Expires.
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