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Deloitte Off Campus Drive 2021 – Off Campus Jobs, Walk-In Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : Deloitte company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE/ B.Tech / ME / M.Tech Branches Eligible to apply. Here you can check Deloitte Off Campus address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
Deloitte Off Campus Drive 2021 Details :
Company Profile : Deloitte
Deloitte is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee.
In India, they offer a range of Audit & Enterprise risk, Tax Consulting and Financial advisory services across thirteen cities. Their existence for over a century in the Indian professional arena supplements the technical proficiency of the client service teams to create powerful business solution tailored to the client’s need.
Company Website : www.deloitte.com
Job Position : Business Technology Analyst
Job Location : Hyderabad
Qualification : BE/B.Tech/MBA
Experience : 0 - 1 Years
Salary : As Per IT standards
Eligibility Criteria for Deloitte Jobs 2021 :
- Educational Qualification: BE/B.Tech - CSE,IT,ECE
- 60% or 6.5 GPA and above throughout without any running backlogs
- 2019/2020 graduates
Job Description for Deloitte Jobs 2021 :
The team provides world-class and round the clock technical support for digital applications to clients and practitioners globally. We currently provide support for 10 priority digital applications
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
Work you’ll do
- Customer handling skills – Call etiquettes
- End to End ticket management
- Basic ITIL concepts of Incident, problem & change management is must
- Experience in managing voice & non-voice support (Calls, chats & email)
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
- Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Provision user accounts for external (non- Deloitte) client users
Skills Required for Deloitte Jobs 2021 :
- Have passion on technical knowledge learning and be a quick learner• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable to work in 24*7 environment
Documents to be Carried for Deloitte Jobs 2021 :
- You should carry a copy of the Latest Resume.
- Aadhar Card (original and photocopy) with three passport size photographs are must.
- You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
- Students should have all the essential educational certificates along with the xerox copies.
How To Apply for Deloitte Jobs 2021 :
Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.
Step#1: Go to above link, enter your Email Id and submit the form.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Activate your Email Subscription
Step#3: Open the Email and click on confirmation link to activate your Subscription. ! DONE !
Step#4: Apply Link: Click Below Link To Apply
Note : Apply The Job Before Link Expires.
Deloitte Off Campus Drive 2021 – Frequently Asked Questions
How to apply for Deloitte Off Campus 2021 Drive?
To apply for the Deloitte Off Campus Drive, candidates have to visit the official site at deloitte.com. Or else, check Studentscircles.Com to get the direct application link.
What is the Deloitte Off Campus Selection Process?
Online Written test, Group Discussion, Technical Interview, HR Interview.
Does Studentscircles provide Deloitte Job Updates?
Yes,StudentsCircles provides Deloitte Job Updates.
Does Studentscircles provide Deloitte Placement Papers?
Yes, StudentsCircles provides Deloitte Placement papers to find it under the placement papers section.