CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.
CSG Off Campus Drive 2024 Details
|Product Support Analyst I
|0 – 1 Years
Job Description For CSG Recruitment 2024
- You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents
- You will distribute department specific request to the applicable departments
- You will act as a liaison between the customer and various departments of operations
- You wil create trouble tickets to escalate customer issues and follow-up as required
You should have
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- Associates bachelors degree or equivalent experience
- Accept incoming phone calls from external customers (such as Merchants, Resellers and ISO’s), Transaction Research, Funding, Processing questions, Billing inquiries, Limit Increases, IP Address changes, Check Verify Transaction research request, Payment processing request, ACH inquiries related to fees charged on bank statements, Provide guidance to merchants to assist with PCI compliance, Assisting with client’s customer inquiries, Approval Letters, other email related request not listed.
- Provide basic level tech support, Troubleshooting software, Resetting passwords, Browser compatibility issues, Re-pop Settlement.
- Distribute department specific request to the applicable departments.
- Act as a liaison between the customer and various departments of operations.
- Research assigned customer issues and follow up within in a timely manner.
- Create trouble tickets to escalate customer issues and follow-up as required.
- Other duties as assigned.
CSG Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
We wish you the best of luck in your CSG Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.