Concentrix Freshers Recruitment 2023 At Bhubaneshwar Location For Candidates Who Have Completed Education In Any Degree Branches Are Eligible To Apply.
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Concentrix Freshers Recruitment 2023
| Company Name | Concentrix |
| Name Of Post | Representative, Operations |
| No Of Post | Not Mentioned |
| Who Can Apply ? | Any Graduate |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Bhubaneshwar |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.concentrix.com |
Job Description
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Job Requirements
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Experience – Fresher or any experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
How To Apply For Concentrix Freshers Recruitment 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply Concentrix Freshers Recruitment | Click Here |
Note : Apply The Job Before Link Expires.
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