Clario Off Campus Drive 2024, Qualification, Salary Details

About Clario

Whether you’re running a cardiac safety, eCOA/ePRO, respiratory or imaging trial, Clario’s Science and Operational teams can advise on how to advance your trial forward. Learn more: https://clario.com/accelerating-clinical-trial-study-setup-time/ Clario is a leading healthcare research and technology company that generates the richest clinical evidence in the industry for our pharmaceutical, biotech and medical device partners. Across decentralized, hybrid and site-based trials, our deep scientific expertise, global scale and the broadest endpoint technology platform in the industry allows our partners to transform lives.

Clario Off Campus Drive 2024 Details

Job Description For Clario Recruitment 2024

• Provides second level user support to business critical software packages such as the Ticket system, ERP platform with the focus on Customer Care Services. Willingness to support additional modules.
• Compliance with all company and department policies and procedures and in the maintenance of the high standard of confidentiality with respect to clinical trials.
• Strives to achieve a respectful, open dialogue and harmonious working relationship with other members of the team.
• Appreciates each team member’s contributions and values each individual member.
• Assist helpdesk agents by identifying problem areas within product lines as they occur. Provide data necessary for problem areas to be researched appropriately. Provide documentation as necessary to inform appropriate people about technical information not covered by other materials.
• Proactively communicate to all involved parties through knowledge bases, intranet and training sessions in the interest of preventing and solving problems. 
• Utilizes a variety of software applications to administer customer account information and diagnose and resolve technical difficulties.
• Analyses data associated with reported issues, replicates issue and determines if the issue can be resolved by the support center or referred to development for resolution.
• Researches knowledge base to determine if issue resolution is present or current and updates knowledge base for future reference for resolution identification.
• Proactively analyzes business processes and implements improvements with the responsible department leads.
• Creates a consistent documentation of business processes (process flow charts) and detailed documentation to synchronize what is described in our quality manuals.
• On request creates, develops and provides business critical statistics and reports to the management. 
• Handover well documented, trained and validated day-to-day activities to the business owners.
• Provide regular trainings to ensure we work according to our SOPs.
• Schedule and manage external consultancies regarding ERP related projects after budget approval.
• Work closely with other departments to ensure the software we use considers regulatory requirements.
• Implementing new processes inside Customer Care and related departments.
• Maintaining existing processes inside Customer Care and related departments during their lifecycle.
• Main contact for Customer Care related applications used/supported.
• Specifications of systems requirements and preparing feasibility proposals.
• Achieve high customer satisfaction and provide outstanding support.
• Act as a back-up performing colleagues’ tasks when necessary.
• Follow established communication guidelines.
• Keep unit down times as short as possible.
• Act cost-consciously and profit orientated.
• Internalize and promote the company vision.

OTHER DUTIES AND RESPONSIBILITIES:

• Achieve high customer satisfaction and provide outstanding support.
• Achieve high quality standardized, lean business processes supporting the company’s business model in Customer Care.
• To work according to the company’s quality standards.
• Provide technical trainings to employees and distributors.
• Support helpdesk team to manage Clario projects.
• Act cost-consciously and profit orientated.
• Internalize and promote the company vision.
• Listens to and accepts input from other team members, actively applying feedback to daily work whilst continually striving to improve performance.
• Strives to achieve a respectful, open dialogue and harmonious working relationship with other members of the team.
• Appreciates each team member’s contributions and values each individual member.
• Seeks input from supervisor.
• Actively applies feedback received to daily work and strives to improve performance.
• Displays a positive attitude.
• Demonstrates flexibility in daily work.
• Sets high standards of performance for oneself.

QUALIFICATIONS AND SKILLS NEEDED:

(Key wording should include if degree is needed, any travel requirements, special qualifications needed, skills, etc.)

Education:

• Preferably bachelors degree, IT related, scientific or technical education/degree or equivalent qualification. Knowledge of application, operation and repair of PC based medical equipment or related products. Fluent in spoken and written English.

Experience:

• Create database queries, good analytical and communication skills, ability to design and develop databases.
• Advanced Microsoft Office application skills, knowledge of object oriented software development.
• Other tools like document, workflow and output management, or business intelligence tools.
• High level of logical and analytical skills with a financial background.
• Minor programming activities, but a good technical knowledge is required.
• UML, ERM, SQL. SQL Server database knowledge, IT network skills. 
• HTML, CSS, JavaScript, PHP, XML.
• .NET Technology.
• Reporting services.
• Support and service of medical equipment, team work, demonstration of self-composure in all customer relations, strong persuasion skills with customers, working independently and effectively in given areas of responsibility.
• Safety, company policies, quality, ERP, CRM, office package, assigned product knowledge.

Clario Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Clario Off Campus Drive. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.