Cendyn Careers 2024 | Customer Support Analyst

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About Cendyn Careers 2024

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions.

Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions.

Cendyn Careers 2024 Details

Company NameCendyn
Job RoleGlobal Customer Support Analyst – Tier I
Job TypeFull Time
Job LocationHyderabad (Hybird)
EducationBE/ B.Tech/Bachelor Degree in Hotel Management
Career Level0 – 1 Years
SalaryNot Mentioned
Company Websitewww.cendyn.com

Job Description For Cendyn Careers 2024

This position will focus on supporting Cendyn customers with functional knowledge aimed at Issue Resolution, which is crucial for high customer satisfaction. The GCS Analyst Tier 1 also works with multiple stakeholders like Tier 2 support, Development, Product, Sales, Onboarding and Customer Success to share their experience and knowledge gained from connecting with Cendyn’s customers.

  • Understand and internalize Cendyn’s products and unique selling points.
  • Resolve customer queries, in all channels supported, in accordance with company’s procedures and standards.
  • Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
  • Escalate customer related queries to other teams as defined by the process.
  • Document each incident in the tracking system and ensure all pertinent data is accurately captured, including solutions provided.
  • Process inbound inquiries by advising clients on correct course of action and make necessary corrections in the appropriate system.
  • Research past and future reservation details, provide solutions to issues by calling hoteliers/travel agents/guests, or obtain further technical or policy information on an as needed basis.
  • Own responsibility for issues received including research, calculations, and correspondence.
  • Stay current with system information, changes, and updates.
  • Participate in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers.
  • Perform other duties as assigned by manager(s).
  • Use Cendyn voice in all responses.

Minimum Requirements:

  • Work experience is not mandatory, however will be an asset.
  • Bachelor’s degree in computer science / Information Technology / Hotel Management / OR equivalent.
  • Proficiency with MS Office, Windows, Outlook.
  • Proficiency with MS Office, Windows, Outlook.
  • Strong oral and written English Communication Skills.
  • Proper phone etiquette to handle customer calls.
  • Analytical and critical thinking skills are a must.
  • Customer oriented, focused on quality service and effective resolution.
  • Strong probing, negotiation, empathy and listening skills.
  • Ability to use different applications/tools at one time.
  • Adaptable to fast changing environment and processes.
  • Ability to support phone/email/chat channels as required by the business.
  • Ability to triage issues with minimal supervision to determine the true nature of the issue and/or question and provide solutions or answers in a timely manner.
  • Ability to monitor alerts and meet support and performance metric requirements.
  • Flexibility to work any shift mornings, midday, evening, night, and weekends.

Non-Essential Requirements:

  • A general knowledge of the hospitality industry.
  • Ability to use Zendesk or similar ticketing tools.
  • Experience in voice support handling international calls with clients, vendors, and customers.
  • Basic understanding of SQL, HTML, DHTML, CSS API integration concepts, and network skills is preferred but not mandatory.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, colour vision, and ability to adjust focus.

Cendyn Careers 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Cendyn Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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