About Catchpoint Careers
Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business.
The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics.
It leverages thousands of vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.
Catchpoint Careers 2024 Details
| Company Name | Catchpoint |
| Job Role | Systems Engineer |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | BE/ B.Tech/MCA |
| Career Level | 0 – 6 months |
| Salary | Not Mentioned |
| Company Website | www.catchpoint.com |
Job Description For Catchpoint Recruitment 2024
This position will assist the Catchpoint Operations team in Monitoring, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems. Catchpoint Operations is responsible for maintaining the highest possible uptime for the Customer & internal network. This individual will be managing the day-to-day operation of the team focused on maintaining the highest possible uptime for all aspects of our global infrastructure & services hosted across multiple third-party datacenters, and be responsible for triaging, providing incident solutions and escalating to L2 engineers keeping SLAs and OLAs in mind. This person will work closely with Operations, Technical services teams, Operations Managers, internal partners, and external customers.
- Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
- Perform OS/application upgrades and server migrations to new environment.
- Accept & registers incidents from the Support team.
- Classify incidents according to the specified options/categories.
- Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
- Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate next level or management when thresholds are violated.
- Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
- Directly manages the workload and priorities of the Operations team triage functions to quickly assess business impact and quickly identify restoration plans.
- Interacts with customers and executive management using written and spoken communication, provide status update on major incidents affecting business or revenue.
- Ability to quickly understand new tool/process requirements and drive the implementation to further enhance efficiency and service excellence.
- Work closely with other groups and management to define and share best practices across support.
- Demonstrated strategic thinking, quantitative and analytical skills, team player, and collaboration.
- Excellent written and oral communication skills required; special focus on customer/client interaction a must.
Requirements:
- BE/BTech/MCA Computer Science & Networking, 2022/2023 graduate.
- Experience 0-6 months.
- Certification in Linux preferred.
- Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
- Basic understanding of Bash/Shell Scripting, Web Server.
- Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
- Good to have Linux virtualization knowledge(KVM).
- Ready to work in a 24|5 rotational shifts.
Soft Skills:
- Customer-focused
- Thorough knowledge of troubleshooting remote access issues
- Excellent communication skills, (active listening skills)
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the business’s objectives
- Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department, and that the Customer is an expert in their own field
- Must have empathy with end users
- Team player
- Professional code of conduct
- Must have a good understanding of the organization
- Must have basic technical knowledge of all technology used for the business processes.
- Good writing techniques (English)
- Good phone techniques (English)
Catchpoint Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note :Â Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Catchpoint Careers. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
