Capgemini Hiring Support Analyst At Mumbai Location For Candidates Who Have Completed Education In BE/ B.Tech Branches Are Eligible To Apply.
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Capgemini Hiring Support Analyst
| Company Name | Capgemini |
| Name Of Post | Support Analyst |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Mumbai |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.capgemini.com |
Job Description
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
Job Requirements
Primary Skill
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
Secondary Skill
- MS Excel analysis and reporting
How To Apply For Capgemini Support Analyst Jobs 2023
- Step 1 : Eligible Candidates Apply This Drive Online By Below Link
- Step 2 : Complete Application Form And Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter And Crack The Interview
| To Apply Capgemini Support Analyst Jobs | Click Here |
Note : Apply The Job Before Link Expires.
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