American Express Off Campus Drive 2024 | Customer Service Analyst

About American Express Off Campus Drive 2024

Ah, American Express, or Amex as it’s commonly known! It’s more than just a credit card company—it’s a financial services powerhouse. Amex issues credit cards, charge cards, and traveler’s cheques, and they also provide a variety of banking and financial services.

One unique aspect of Amex is its focus on premium and exclusive services. They’re known for their high-end, rewards-packed cards and their emphasis on customer service. The iconic green, gold, and platinum cards are symbols of prestige in the credit card world.

American Express Off Campus Drive 2024 Details

Job Description For American Express Off Campus Drive 2024

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

• The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
• This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
• Requires the handling of requests by partnering with internal teams as well as client managers.
• Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
• Review, analyze, and process merchant requests from the simple to the complex.
• Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
• Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.
• Strong analytical and collaboration skills.
• Excellent written and verbal communication skills.
• Demonstrates ability to be self-directed with excellent follow through.
• Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
• Able to interact professionally with all levels of clients.
• Ability to manage multiple tasks simultaneously.
• Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
• We work Monday – Friday – 1930 – 0400 IST shift.

Minimum Qualifications:

• Graduates.
• Excellent verbal and written communication skills.
• Ability to evaluate Merchant information.
• High result orientation.
• Ability to take independent decision & meet stringent deadlines.
• Demonstrated dependability.

American Express Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your American Express Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.