American Express Freshers Recruitment 2023 For Client Support Associate At Across India/ Remote Location For Candidates Who Have Completed Education In BE/ B.Tech Branches Are Eligible To Apply.
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American Express Freshers Recruitment 2023 For Client Support Associate
| Company Name | American Express |
| Name of Post | Client Support Associate |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech |
| Which Batch Students Eligible | 2021/2022 Batch |
| Job Location | Across India/ Remote |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.americanexpress.com |
Job Description
A Client Support Associate is responsible for handling esp. Level 1 and Level 2 technical support tickets for existing clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention and chargeback management platform. Specific responsibilities include:
- Provide technical support and build strategies for our clients on Interceptas Fraud, and Chargeback platform.
- Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are occurred.
- Develop and deploy fraud transaction screening rules and methodologies.
- Configure Analyst user interface to client’s specifications.
- Develop additional tactics and other procedures to diminish customers’ risk.
- Work closely with clients to identify new features and functionality for Interceptas,
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approcahes and features as needed.
- Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.
- Act as a liaison between external clients and internal departments including Account Management, Operations and Development teams.
- Provide feedback and enhancement ideas to the improvement of the Fraud, and Chargeback platform.
- This role may be subject to additional background verification checks.
Job Requirements
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
- Prior experience working directly with customers.
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS).
- Experience in Interceptas a plus.
- Technical Skills around data manipulation.
- Excellent written and verbal communication skills.
- Knowledge of SQL or XML is a plus.
Educational requirement: Bachelor’s Degree and/or 1-3 year experience of application support experience required, -preferably supporting software as a service (SaaS)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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How To Apply For American Express Freshers Recruitment 2023
- Step 1 : Eligible candidates apply this drive online by below link
- Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview
| To Apply American Express Freshers Recruitment | Click Here |
Note : Apply The Job Before Link Expires.
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