About ITC Infotech Off Campus Drive 2024
ITC Infotech is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry specific alliances and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
ITC Infotech Off Campus Drive 2024 Details
| Company Name | ITC Infotech |
| Job Role | Junior Systems Admin |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | BE/ B.Tech/ MCA |
| Career Level | 1 – 3Years |
| Salary | Not Mentioned |
| Company Website | www.itcinfotech.com |
Job Description For ITC Infotech Off Campus Drive 2024
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements:
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Applications
- An ITIL qualification is preferable but not essential. MCP certification would be desirable
- Knowledge in ServiceNow tool would be desirable
- Strong troubleshooting knowledge in Wired, Wireless and VPN Network Active Directory and Office applications.
- Proven experience as a help desk technician or other customer support role (1+years of experience)
- It is 24 x 7 support. The work can be busy and demanding.
- Willing to work any shift especially in night shifts and also weekend shifts.
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in French & German and excellent in communication skills
- Customer-oriented and cool-tempered
ITC Infotech Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note :Â Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your ITC Infotech Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
